Shipping and Returns Policy
Thank you for shopping at The Wee Smokehouse. Here are the details of our shipping and returns policy:
We offer shipping New Zealand wide.
Orders are processed and dispatched within 2-3 weeks, depending on location.
Please note that delivery times may vary depending on your location and the shipping carrier’s service.
If there are any delays or issues with your shipment, we will notify you promptly.
We want you to be satisfied with your purchase from The Wee Smokehouse. If you need to return a product, please review the following guidelines:
To be eligible for a return, please contact our customer support team within 2 days of receiving your order.
The product must be unused, in its original packaging, and in the same condition as when you received it.
You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
Upon receiving and inspecting the returned product, we will process your refund or exchange as follows:
Refunds will be issued in the original form of payment or as store credit, depending on your preference and the circumstances of the return.
Exchanges will be processed based on product availability.
Please note that it may take 7 days for the refund to be reflected in your account, depending on your payment provider.
If you have any questions or need further assistance regarding our shipping and returns policy, please contact our customer support team. We are here to help and ensure your satisfaction with your purchase from The Wee Smokehouse.