We want you to be completely satisfied with your purchase from The Wee Smokehouse. If for any reason you are not entirely happy with your order, we offer a refund policy to ensure your peace of mind. Please carefully review the following guidelines:
Eligibility for Refunds
Refunds are available for products that are damaged, defective, or do not meet your expectations.
To be eligible for a refund, you must notify us within 2 workings of receiving your order.
Refunds may be subject to verification and inspection of the returned product.
To initiate a return, please contact our customer support team with your order details and the reason for the return.
We will provide you with instructions on how to return the product, including any applicable return shipping labels.
Please ensure that the returned product is in its original packaging and in the same condition as when you received it.
Upon receiving and inspecting the returned product, we will process your refund.
Refunds may be issued in the original form of payment or as store credit, depending on your preference and the circumstances of the return.
Please note that shipping fees or any associated return shipping costs may be deducted from the refund amount, unless the return is due to our error or a defective product.
Timeframe for Refunds
We aim to process refunds promptly upon receiving the returned product.
Please allow 7 working days for the refund to be reflected in your account, as processing times may vary depending on your payment provider.
Some products, such as perishable goods or items explicitly marked as non-refundable, may not be eligible for refunds unless they are damaged or defective upon arrival.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure your satisfaction with your purchase from The Wee Smokehouse.